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If the touch functionality on the OneScreen is not working please ensure the touch usb cable (usb A-A type) is connected between the Touchscreen and the laptop / computer. Below is an image for the touch usb cable and the port it has to be connected to.


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USB  A-A type Touch Port is port 23 as shown in the diagram below.
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Please ensure only the HDMI / VGA and power cable is connected to the OneScreen and any additional cables and devices are removed.
Thank you.