If the touch functionality is not working on the OneScreen please ensure the touch usb cable (usb A-B type) is connected between the Touchscreen and the laptop / computer. Below is an image for the touch usb cable and the port it has to be connected to.
USB A-B type Port (Is located at the bottom left of the OneScreen TSCRN-4 models). Port 4 in the diagram above is the Touch USB port.
Please ensure that along with the Touch USB cable, only the HDMI / VGA and power cable is connected to the OneScreen and any additional cables and devices are removed.
Thank you.
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