GoSafe device saying “Unable to reach server” or “Server not responding” on login management

Modified on Wed, 26 May 2021 at 12:25 PM

After entering the IP into the login management settings in the GoSafe device, if the device gives of an error message saying “Unable to reach server” or “Server not responding”, kindly follow the following steps:

  • Make sure that the entered IP is correct (“” as in the referenced picture above).
  • Make sure that the device and the management console are on the same network.
  • Also, ensure that no other Gosafe server is deployed and running on the same network. If it is running, close that server (console) and try reconnecting the device again.
  • If the above does not work, close the console. Create a mobile hotspot, launch the GoSafe console and connect your GoSafe device and the management console to that hotspot. Repeat the steps to log the GoSafe device onto the management console. If they are connected and communicating successfully, then the issue may lie on the network restrictions.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article